Frequently Asked Questions:

How do I register with My American Address?

Register by entering your name and e-mail address here

Common errors using shipping address?

Some websites accept Sault Ste Marie, while others require Sault Sainte Marie. Also, some don’t allow the dash in I-75.  If an issue persists, please don’t hesitate to contact us using the form below.

I have a common name. How can I be sure no one else picks up my packages?

When you first register with us, we ensure you are using a unique name. If you have a common name, we will provide you with a mailbox number. Be sure to use this number with your full name in the shipping address.

My name or e-mail address has changed. How can I update my information?

If your name changes, please contact us from your registered email address. Let us know what you’d like to change your account name to.

What products can I order from U.S. stores?

There is a huge variety of products you may purchase from online stores. There are great deals to be had!  There are products you can purchase from U.S. stores that you cannot purchase in Canada or that aren’t available for shipping to Canadian addresses.

We can receive mail and parcels of any size, including freight up to 5000 lbs.

If in doubt, please contact us 🙂

What U.S. stores can I shop from?

You can shop from any U.S. store that delivers to a U.S. shipping address.  By using My American Address as your shipping address, you can save on shipping charges.  Many stores offer free shipping within the U.S..  Also, many stores do not ship to Canada.  By using My American Address, you get access those stores.

How long does it take for my package to arrive at My American Address?

Arrival times are hard to predict.  However, you can track your package using the services provided by the delivery company handling your package. For example, FedEx, UPS and USPS allow you to track your package. These companies normally provide you with an estimated delivery date when you first make your purchase through the U.S. store online.

How much does it cost for me to pick up my package from My American Address?

Picking up a package from My American Address costs $3.50 ($20.00 for freight).  We are currently accepting Canadian and American cash at par.

What can I do if my package contains damaged goods?

When you pick up your package from My American Address, please inspect the contents to be sure that they are in good condition and that they are what you ordered.  If there is any problem with the contents, My American Address will be happy to assist you in returning the package to sender.  Costs for return shipping will be your responsibility, to be negotiated with the store from whom you purchased the item.  My American Address provides such shipping services.

Is there an area where I can try on clothing items I received through My American Address?

My American Address provides a private change room for customers who would like to try on clothing items. If the clothing items are not satisfactory for any reason, My American Address will be happy to assist you in returning the package to sender. Costs for return shipping will be your responsibility, to be negotiated with the store from whom you purchased the item. My American Address provides such shipping services.

What can I do if my package contains a product I would like to return right away?

My American Address will be happy to assist you in returning the package to sender. Costs for return shipping will be your responsibility, to be negotiated with the store from whom you purchased the item. My American Address provides such shipping services.

Have a question that hasn't been answered? Please use the contact form below 🙂

Contact Us